Category: Finance
Developer: Ally Financial
Verified App 
Ally is a digital bank and investing platform that offers a variety of products and services to its customers. Ally was founded in 2009 as a direct bank, and has since grown to offer a wide range of banking and investing products and services. Ally is headquartered in Charlotte, North Carolina, and has over 2 million customers nationwide.
Ally offers a variety of banking products and services, including checking and savings accounts, credit cards, mortgages, auto loans, and more. Ally also offers an online investment platform that provides access to a variety of investment products, including stocks, ETFs, mutual funds, and more. Ally's mission is to provide its customers with straightforward products and services that are easy to use and understand.
Ally is a FDIC-insured bank, and all of its deposits are insured up to $250,000 per account. Ally also offers 24/7 customer support via phone, email, or live chat.
Features & Highlights
Ally: Banking & Investing stands out in the crowded landscape of financial apps with a suite of features designed to simplify managing your money. Whether you're looking to save, invest, or just keep track of your financial health, Ally has something for everyone. Here are some of the core features I found particularly useful:
Real Experience Using Ally: Banking & Investing
Application Scenarios
Integrating the Ally app into my daily life has been a game-changer. Every morning, I start my day by checking my savings progress and investment status. I often find myself on my commute, glancing at my phone to see if my stocks have moved, or if my savings have increased. Just this past weekend, I used the app to quickly assess my financial position before making plans to travel. I wanted to ensure I had enough saved up for a fun getaway, and with Ally’s real-time updates, I felt confident to book my trip.
User Experience
From the moment I downloaded the Ally app, I was impressed by its sleek, modern design. Navigating through the various sections feels intuitive, allowing me to find what I need with minimal effort. The dashboard is particularly well-designed, offering a clear overview of my accounts and investments without overwhelming me with information. I appreciate how smooth the feature workflows are, whether I'm transferring funds between accounts or executing a trade. Performance-wise, the app runs seamlessly, with quick load times and minimal glitches. Overall, my feelings after using the app are overwhelmingly positive; it feels like I have my financial life organized right at my fingertips.
Pricing
Ally’s services come without the burden of hidden fees, which is refreshing. The high-interest savings accounts and no-commission trading are particularly appealing. While Ally does not charge maintenance fees on its banking services, the investment platform does have some fees for managed accounts, which are clearly outlined. This transparency makes it easy for me to understand what I'm paying for and helps me make informed decisions.
Updates & Support
Ally is committed to keeping its app updated with the latest security features and usability improvements. I’ve noticed regular updates that enhance functionality and introduce new features, which shows their dedication to user experience. Whenever I have needed support, Ally’s customer service has been exceptionally responsive. They’ve made it easy to get help through the app’s chat feature, and I’ve never felt left in the dark about any issues I’ve faced.
Security & Privacy Review
As an American user, security and privacy are top concerns when it comes to managing my finances. The Ally app, available on both the App Store and Google Play, prioritizes user safety with robust encryption and security measures. Creating an account requires personal information, but I appreciate that Ally is transparent about how this data is used. They don’t bombard me with ads or excessive tracking, which enhances my trust in the platform. Overall, I feel secure using Ally for all my banking and investing needs, knowing that my personal data is protected.
Ally offers competitive interest rates on savings accounts. Enjoy no monthly maintenance fees, maximizing your savings. Invest with no commission fees on stocks and ETFs. Access user-friendly online tools for seamless banking and investing. Benefit from 24/7 customer support for all your financial needs. 
Limited physical branches may hinder in-person support options High fees on some investment accounts can reduce returns Customer service wait times can be longer than expected during peak periods 
Google Play 
App Store 
This is probably the worst maintained app I have installed on my phone. It constantly fails to pass me from notification to the relevant transaction, and instead lies saying: "We Apologize Our system has encountered an error we are unable to recover from and your request is temporarily unavailable. Please try again later or call us 24/7 for help." But that's not true, because if I navigate to the transaction from scratch, it's actually available. It's almost bad enough to make me switch banks.
Have you heard of password managers? If so, you would allow more special characters. Also, what's a password hint? Again, password managers. Don't need this. I expected more from a company that's focused on technology more than brick and mortar. It was easy to set up auto pay for my loan, but setting up my login was really annoying. I seriously don't even remember the last time I saw a password hint being required. It's 2024.
Really Like It. Only thing I would add is the current updates aren't as intuitive. On the bucket system it would be nice that the unbucketed would go right to the next bucket due (Yes,I did select automatic). Another thing, even when I do have to do it manually it would be nice to have the balance of the due amount instead of doing guess work.
Really slow to open compared to my other banking apps. There's always a big fat box about "Planning a cruise?" or "Explore Products" right at the top of the page above my accounts, please give the option to remove this or at least stick it at the bottom of the page, it's incredibly annoying, I just want to manage my accounts, I don't really care...
Edit: App works. The app is almost unusable. It's buggy, slow, and highly inconsistent. It works maybe 1/3 of the time. Sometimes I can't even log in or make transfers until I've restarted the app multiple times. Account information often takes 10+ seconds to load, and I frequently see errors like "We can't show your accounts right now," "System is unavailable". For an online-only bank, reliable access to accounts is essential.
Review Source: Google Play store public user reviews.
Yes, users can submit suggestions and feedback through the app or via the customer support section on the Ally website to help improve their services.
Yes, Ally: Bank, Auto & Invest collects personal data to provide services, improve user experience, and ensure security, in accordance with their privacy policy.
While the app requires an internet connection for most features, certain data may be accessible offline, but full functionality is best experienced online.
To cancel any services or subscriptions, users can navigate to their account settings within the app or contact customer support for assistance.
There is no subscription fee for using the app itself, but specific financial products and services may incur fees depending on usage.
Yes, you can activate your account online by visiting the activation page and following the prompts with your customer number and personal information.
Yes, you can log in to your Ally account using the mobile app with your customer number and password.
You can reach Ally customer service by calling 1-877-247-2559 or by using the chat feature on our website.
To log in, go to the Ally website, enter your customer number and password, then click "Log In."
Customer numbers are unique and cannot be changed. If you need assistance, please contact customer service.
Various updates and bug fixes
