Category: Social
Developer: Securus Technologies, LLC
Verified App 
Securus Mobile is a mobile app that allows users to access services provided by Securus Technologies, a company that offers a range of technology-based solutions for public safety, corrections, and monitoring. The app is available for download on the App Store and Google Play, and it is specifically designed for use by inmates in correctional facilities. With Securus Mobile, inmates can make phone calls, send messages, and access other services provided by Securus Technologies. The app also allows friends and family members of inmates to easily stay in touch with their loved ones and make payments for inmate services. Securus Technologies is a leading provider of technology-based solutions for public safety, corrections, and monitoring. The company has been in business for over 30 years and serves over 3,450 public safety, law enforcement, and corrections agencies and over 1,200,000 inmates across North America. Securus Mobile is just one of the many innovative solutions offered by the company.
Features & Highlights
Real Experience Using Securus Mobile
Application Scenarios
As someone with family members who have experienced incarceration, Securus Mobile has become an essential part of my daily routine. I often find myself using the app during my morning coffee breaks at work. It's the perfect time to check in with my cousin, who is currently serving time. The ability to send messages back and forth during these moments has fostered a sense of connection that I deeply value. Additionally, I use the app when I need to make transactions for phone calls or video visits; it’s all managed from my phone, making it incredibly convenient.
User Experience
When I first downloaded Securus Mobile, I was pleasantly surprised by the clean and intuitive user interface. The navigation is straightforward, allowing me to quickly access messages, inmate information, and account management without any hassle. The feature workflow is seamless; for instance, when I want to send a message, I simply click on the messaging tab, compose my thoughts, and hit send. The performance has been consistently reliable, with minimal delays during video calls, which is critical for keeping our conversations flowing naturally. Overall, using Securus Mobile feels secure and efficient, making a challenging situation a bit more bearable.
Pricing
Securus Mobile offers a variety of pricing options that cater to different needs, from basic messaging to more extensive video communication. While the costs are reasonable, they can add up, especially if you frequently send messages or make video calls. However, I appreciate the transparency in their pricing structure, and I can easily see how much I’m spending at any time. This clarity helps me budget for communication with my loved ones while they are incarcerated.
Updates & Support
The app consistently receives updates that enhance its functionality and user experience. I recently noticed an update that improved the messaging interface, making it even easier to navigate. Regarding customer support, I had to reach out once for assistance with a login issue. Their response was prompt and helpful, which reassured me that I could rely on them for any future concerns. Overall, the combination of regular updates and accessible support makes me feel confident using Securus Mobile.
Security & Privacy Review
As an American user, security and privacy are paramount when using any application, especially one like Securus Mobile that involves sensitive communication. The app is available on both the App Store and Google Play, which adds a layer of credibility and security. During registration, Securus Mobile requires personal data, including my name and email address, but I felt that the information requested was necessary for creating an account and facilitating communication. I was relieved to see that the app does not bombard me with ads, and it appears to have minimal tracking behavior, which is crucial for maintaining privacy. Overall, I feel secure using Securus Mobile, knowing that my data is handled responsibly while I stay connected with my loved ones.
User-friendly interface enhances navigation and accessibility. Secure communication ensures privacy and confidentiality. Real-time updates keep you informed instantly. Multi-device compatibility offers flexibility and convenience. Cost-effective plans save you money on communication. 
Limited functionality compared to desktop version High data usage during calls Connectivity issues in certain areas Complicated user interface for beginners 
sometimes it's good sometimes it's not. I have had trouble connecting stating there are issues with the system on the remote video calls or it hung up on us in the middle of our visit. cannot get refunded for that. he states (& per attempts it shows) he calls & it doesn't come through, yet i get calls sometimes or it too will hang up in the middle of our conversation & tell both of that the other disconnected. it's hard to hear & sometimes there's a lot of back feed sometimes it's perfect so 3!
It's okay. In my opinion it's not as user friendly as Jpay was. Recently (June 10 2026) there has been a "network issue" preventing me from logging in since yesterday. I responded to the email on this app page and was informed by auto reply that for technical issues I should login to report. So it seems like if you can log in, you are just out of luck until they (maybe) fix it???
lots of issues don't even know where to begin. as much money as I spend to send messages and texts you would think they could afford to have somebody fix all the bugs starting with at times the app automatically blocks me from friends and family for no apparent reason. and when you try to open either messages or the text it always says there's an error and then kicks me out of the hole app all together. so many more
Poorly made app. I can't even get past the login because there is a constant pop up message saying "Error we are currently experiencing technical difficulties." I still have yet to actually make it into the app itself after creating an account. Do not recommend and it seems from the other reviews it doesn't function well at all for the money it costs to do a video call. I suggest sticking to regular phone calls. This is not worth it.
I like the idea that is Securus, but there are a lot of bugs that need worked out. It drops and loses written material so frequently it's superfrustrating. On occasion it loses entire messages during transfer. Transcriptions are substandard and you have to correct a myriad of errors. It won't keep a correct running account of messages from loved ones coming in. Of course it's expensive. I believe the creators don't personally use it to know how it functions or they'd improve it constantly. more
Review Source: Google Play store public user reviews.
Yes, Securus Mobile collects personal data necessary for account creation and usage, such as your name, email address, and payment information, as outlined in their privacy policy.
Securus Mobile does not typically offer a free version, but they may provide promotional offers or trials from time to time; check their website for the latest information.
Yes, Securus Mobile requires a stable internet connection to function properly, as it relies on data streaming for video calls and messaging.
You can contact Securus Mobile support through the app, the official website, or by calling their customer service line for assistance and feedback.
You can manage or cancel your Securus Mobile subscription directly through the app's settings or by visiting the account management section on the Securus website.
Yes, you can use the app on multiple devices as long as you log in with your account credentials.
To activate your account, follow the prompts in the app after downloading it. You may need to verify your identity first.
For billing inquiries, contact Securus customer service at 1-800-844-6591 for assistance.
To log in, enter your username and password on the app's login screen.
Yes, the Securus website is mobile-friendly, allowing you to access services through your browser.
Video calling improvements and minor bug fixes.
Google Play 
App Store 
